Contacting DraftKings Support

DraftKings offers several ways for users to reach out for support if you need help with account issues, technical problems, or general questions related to your DraftKings experience. Unlike many traditional companies, DraftKings doesn’t prominently list a phone support number for live customer service. The main official way to get assistance is through their digital support channels as outlined on the DraftKings Help Center.

Live Chat and Help Center Access

The primary channel for contacting DraftKings customer service is via the Help Center on the official site. You can access the Help Center from the DraftKings homepage and use the live chatbot feature that appears in the bottom corner of the screen. This chat lets you start an interactive session with support or request further help through the ticketing system. Support agents are available to assist 24 hours a day, 7 days a week via this method.

Many players find that initiating a help chat in the Help Center or through the DraftKings app is the fastest way to get responses. The chatbot can escalate issues to a live agent or allow you to submit a ticket for more complex cases. Some users report that after submitting a ticket you may receive follow‑up communications from DraftKings via email.

Email Support Addresses

DraftKings also supports email inquiries for customer service. The general support email used by DraftKings for handling customer issues is [email protected]. If you have specific concerns about your account or encounter something that the chat can’t resolve, sending a clear email with your account details and issue can be effective.

Social Media Support

DraftKings provides support via social platforms as well. You can reach out to their official support handle on X (formerly Twitter) at @DK_Assist. Messaging or tweeting at this handle can sometimes lead to support responses, especially for quick questions or follow‑up on ongoing issues.

Postal Mailing Addresses

If you need to send physical mail to DraftKings, for example for legal notices or formal documentation, the corporate mailing address used for customer support correspondence in the United States is:

DraftKings Customer Support
222 Berkeley Street
Boston, MA 02116
United States

Requesting a Callback or Voicemail

Within the Help Center chatbot interface, DraftKings occasionally lets logged‑in Sportsbook or Casino customers request a callback from a Player Advocate. This is dependent on your account type and location. You can also leave a voicemail message through the Help Center once signed in, which DraftKings customer support can review and respond to.

Hours of Support

DraftKings support services through chat, email, and ticketing are designed to be available around the clock every day. There is no published traditional call center phone number, so digital methods remain the recommended way to get in touch with support staff.